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Culturally Responsive Practice and Youth Settlement training


CMY offers in-depth training and professional development packages for individuals and organisations who want to build their cultural competence. Our training modules draw from CMY’s more than 30 years of experience working with young people from migrant and refugee backgrounds.

The training modules are designed to be applicable across a broad range of sectors and for work with any community, exploring the essential skills and knowledge required for effective work with young people from diverse backgrounds. Participants will improve their confidence and capacity to provide a culturally inclusive and responsive service for young people.

“Very valuable session that has helped me as a person, and us as an organisation, identify some significant areas for improvement.”

– Training participant

Training is suitable for case managers, youth workers, social workers, volunteers and other front-line staff as well as managers. We provide professional development for practitioners across a range of sectors including government, business, education, health, welfare, justice, and sports and recreation.

We deliver regular ‘open’ training days throughout the year for interested individuals which cover both training modules. We can also deliver the modules to organisations on request, and tailor our training to your organisation, sector or staff roles.

Training Modules

1. Culturally Responsive Practice (3 ½ hours)

  • Explore concepts of culture and identity
  • Explore the cultural competency framework
  • Reflect on cross-cultural interactions and communication skills
  • Identify and apply cultural competency practice strategies to support effective work with young people
  • Case studies, activities, small group discussions, and more

2. Young People and Settlement (2 ½ hours)

  • Identify key pre-settlement experiences for young people, particular those with a refugee background
  • Explore factors which impact on good settlement for young people
  • Identify and apply strategies for supporting good settlement
  • Case studies, activities, small group discussions, and more

3. National Youth Settlement Framework (Full day)

  • The National Youth Settlement Framework (NYSF) is designed to support a targeted and consistent approach to addressing needs of newly-arrived young people
  • The NYSF provides conceptual and practical information as well as additional resources.
  • This training enables practitioners to assist young people to reach their potential as active citizens in Australian society

Training for organisations

Organisation TypeBoth Modules (1 and 2)Single Module only (1 or 2)
Corporate and Government$1,600 +GST$800 +GST per module
Not-for-profit (NFP) with >50 staff or >$1million revenue $1,200 +GST $600 +GST per module
NFP with <50 staff or <$1million revenue $800 +GST $400 +GST per module
Other (Please contact us if you do not fall within the above categories) Contact CMYContact CMY

Training events require a minimum of 8 people, max 20 (flexible upon request).
If booking both modules, the training can be delivered over one day or two half days.

Training for individuals

We also offer a limited number of open (individual) training opportunities per year on pre-set dates. This training is $90 per person, with a limit of three people per organisation able to attend.

Contact us

Ready to get culturally competent? Fill out the form below and a member of our training team will be in contact with you soon. If you have any questions, please email training@cmy.net.au or call CMY on (03) 9340 3700.

Training request form

“I walked away more confident in my work with multicultural young people.”

– Training participant